Refund policy

We have a 30-day risk-free return policy, which means you have 30 days after receiving your item to try it and request a return if you’re not satisfied.

To be eligible for a return under our 30-day risk-free trial, your product may be opened and used, but it must have been used only as directed. It must not be damaged through misuse, neglect or accidental damage and should be returned reasonably clean and dry, with all included parts and its original packaging where possible. You’ll also need the receipt or proof of purchase.

Our 30-day risk-free trial applies to both full-priced and sale items.

To start a return, you can contact us at hi@oralux.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hi@oralux.com.au.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Our 30-day risk-free trial does not cover products damaged through misuse, neglect, accidental damage or use that is inconsistent with the product instructions.

For bundles, all products and included parts must be returned to receive a full refund under the 30-day risk-free trial.

Unfortunately, we cannot accept returns for gift cards.

These exceptions do not limit your rights regarding faulty or incorrectly supplied products under the Australian Consumer Law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we approved your return, please contact us at hi@oralux.com.au.

Australian Consumer Law

Our 30-day risk-free trial is provided in addition to your rights under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy, depending on the circumstances.

Nothing in this policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.